Upgrading, downgrading, or cancelling
When changes take effect, what happens to features on downgrade, and how to pause service.
Plan changes happen at the plan-change page in your billing settings. Upgrades take effect immediately with a prorated charge. Downgrades take effect at the end of the current billing cycle — you keep the higher-tier features until then.
What happens on downgrade
Features that exceed the new plan's limits are disabled, not deleted. For example, if a new plan supports 3 cloud integrations and you have 5 active, 2 will be paused. You can re-enable them later by removing others or upgrading again.
Cancelling
Cancellation is self-serve. The account remains active until the end of the current billing cycle. Data is retained for 30 days after cancellation in case you want to reactivate; after that, it's purged per our data retention policy.
Pausing vs cancelling
There's no “pause” tier. If you need service paused (e.g. during a corporate restructure), contact support — we can sometimes freeze billing for up to 90 days while keeping your data accessible.